Our home care aides are thoroughly trained and screened. Each HCA has 24 hours of training initially as required and directed by the Illinois Department on Aging. They all must also have 12 hours additional training each year. We require background checks on each home care aide and require a drug free workplace.
While all of this and the duties the home care aide provides are important, our workers provide something as equally valuable: caring and concern for their clients. As our slogan says, “Care is our middle name” and we mean that. The home care aide may be the only human contact the client has all week and supports their mental and emotional well-being.
Also of great importance, our home care aides serve as the eyes and ears of supervisors, case managers, or doctors providing updates and observations to alert of an emerging need. These concerns are then relayed to the appropriate person to prevent falls, hospitalizations, elder abuse, or other crises.
We strive to provide quality care. To ensure this, we conduct phone calls, visits, and surveys regarding our services and promptly follow up regarding any concerns. We repeatedly hear compliments from clients stating how much their HCA improves their quality of life.